Shipping policy

SHIPPING POLICY

Thank you for shopping with VidaWell Kids. We carefully prepare each THRIVE Box and want to make the shipping process as simple and transparent as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, holidays, special promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping options currently available for your order.

Any applicable shipping cost will be clearly shown before you complete your purchase.

Estimated Delivery

After your order has been processed and shipped, estimated delivery times will depend on the shipping carrier, destination, and shipping service selected.

Delivery estimates provided at checkout or by the carrier are estimates and are not guaranteed.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation with tracking details after the order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at kids@vidawell.care.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Lost, Delayed, or Damaged Packages

VidaWell Kids is not responsible for carrier delays outside of our control.

If your tracking information shows an unusual delay or your package appears to be lost, please contact us at kids@vidawell.care so we can assist you with the available next steps.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and clear photographs of the product and packaging.

Subscription Orders

For customers enrolled in a recurring THRIVE Box subscription, each scheduled box will be prepared and shipped according to the customer's active subscription schedule.

Please make sure your shipping address is current before your next subscription order is processed.

Shipping Availability

Shipping availability and available delivery methods are determined by the destinations currently supported by our store and will be displayed during checkout.

Contact Us

For questions regarding your shipment or order, please contact:

VidaWell Kids
Email: kids@vidawell.care