Refund policy

Return & Refund Policy

Thank you for shopping with VidaWell Kids. We carefully prepare and inspect each order before shipment and want you to be happy with your purchase.

Returns

Due to the nature of our children's activity, educational, and sensory products, all sales are final and we do not accept returns or exchanges.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the product and packaging. Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund when applicable.

THRIVE Box Contents

Each THRIVE Box contains a curated selection of items. Products, activities, colors, designs, and styles may vary depending on inventory and availability. Differences in box contents from product photos or previous boxes are not considered defects.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has shipped, it cannot be canceled.

Subscription Cancellations

Customers may cancel a recurring subscription to prevent future renewals. Cancellation does not refund or cancel an order that has already been processed or charged. Prepaid multi-month subscription purchases are non-refundable once processing has begun.

Refunds

Approved refunds for damaged, defective, incorrect, or otherwise eligible orders will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have a problem with your order or questions regarding this policy, please contact:

VidaWell Kids
Email: kids@vidawell.care