Política de cancelación

PURCHASE OPTIONS CANCELLATION POLICY

VidaWell Kids offers recurring and prepaid purchase options for select products, including the THRIVE Box. By purchasing a subscription, you agree to the subscription terms presented at checkout.

Monthly Subscription

The THRIVE Box Monthly Subscription automatically renews each month using the payment method provided at checkout.

Customers may cancel their monthly subscription at any time to prevent future renewals.

To avoid being charged for the next scheduled box, cancellation must be completed before the next billing date.

If a subscription has already renewed and the next order has been processed, the cancellation will apply to future renewals and will not automatically cancel or refund the order already processed.

3-Month Prepaid Subscription

The 3-Month THRIVE Box subscription is purchased and paid in advance and includes one box per month for three consecutive months.

Once the 3-month subscription has been purchased and processing has begun, the prepaid subscription is non-refundable.

Cancellation of a prepaid 3-month plan does not provide a refund for the remaining scheduled boxes. Customers will continue to receive the boxes included in their prepaid plan.

If automatic renewal is offered for a 3-month plan, customers may cancel before the next renewal date to prevent another 3-month term from being charged.

How to Cancel

Customers may manage or cancel an eligible subscription through the subscription management options provided with their account or order.

For assistance with a cancellation, contact:

VidaWell Kids
Email: kids@vidawell.care

Please include your name and order number when requesting assistance.

Damaged or Incorrect Orders

Subscription cancellation is separate from issues involving damaged, defective, or incorrect products.

If a box arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. These situations will be handled according to our Return and Refund Policy.